Payment & Security
Your trust matters to us. Learn how payments are processed, how your information is protected, and what to expect when shopping with Giftquill.
Shop with Confidence
At Giftquill, we believe shopping for thoughtful gifts and charming ornaments should be a pleasant, simple, and secure experience.
Whether you're choosing a festive decoration, a whimsical animal ornament, or a little surprise for someone special, we want you to feel comfortable throughout the checkout process.
Our online store is powered by Shopify and uses secure checkout technology to help protect your payment information.
01. Accepted Payment Methods
Giftquill offers payment options through the secure checkout provided by our e-commerce platform and connected payment providers.
Depending on your location, device, and the payment methods enabled for your order, available options may include:
These are examples of payment methods that may be supported. The options actually displayed at checkout are the payment methods currently available for your purchase. Not all methods are available in every country or on every device.
02. How Your Payment Is Processed
Giftquill operates on the Shopify e-commerce platform. When you place an order, your payment is processed through the payment provider selected at checkout.
Sensitive payment information is handled through secure payment-processing systems, rather than being collected through ordinary customer service communications.
Our team may have access to limited transaction information necessary to manage your order, verify payment status, assist with payment inquiries, or process eligible refunds.
We do not need your complete card number, card security code (CVV), or online banking password to provide customer support.
03. How We Help Protect Your Information
Encrypted Connections
Shopify supports secure HTTPS connections using SSL/TLS encryption technology. This helps protect information transmitted between your browser and the online store.
Before entering sensitive information, please make sure you are visiting the correct Giftquill website and that your browser indicates a secure connection.
Payment Industry Security Standards
Shopify maintains PCI DSS Level 1 compliance for its platform. PCI DSS is an industry security standard designed to protect payment card information.
Payment providers may also apply their own security controls and verification requirements.
Additional Payment Verification
Certain card transactions may require additional authentication, such as 3-D Secure verification, when supported or required by your bank and payment provider.
This may involve confirming your purchase through your banking app, a verification code, or another method provided by your bank.
Fraud Prevention
Orders may be subject to automated security checks and payment-provider fraud-prevention measures.
In some cases, an order may require additional review before it can be processed or fulfilled. If we need information from you, our customer support team may contact you using the email address associated with your order.
04. Charges, Currency & Refunds
Pricing and Currency
Product prices and the applicable checkout currency are displayed during the purchasing process.
If your payment card uses a different currency, your bank or payment provider may apply an exchange rate or additional conversion fees. Such fees are determined by your financial institution.
Payment Authorization
When you submit an order, your selected payment provider may authorize or collect the payment according to its processing procedures.
If a transaction is declined, please check your payment information or contact your bank for assistance.
Refund Processing
Approved refunds are generally processed through the original payment method when supported by the payment provider.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, and payment service.
For refund eligibility and return instructions, please review our Refund Policy .
05. Your Personal Information
When you shop at Giftquill, certain personal information is needed to process your purchase, arrange delivery, communicate order updates, and provide customer support.
This may include your name, contact details, shipping address, and order information.
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
For more information about how your information is collected, used, shared, and protected, please read our Privacy Policy .
06. Payment Problems or Suspicious Activity
If you experience a payment error, notice a potentially duplicate charge, or have questions about a transaction, please contact us.
To help us investigate, include your order number, the email address used at checkout, and a brief description of the issue.
For your security, please do not send your full card number, CVV, banking password, or verification codes by email.
If you believe your payment card has been used without authorization, contact your bank or card issuer promptly.
07. Need Help with a Payment?
Our customer support team is happy to assist with payment-related questions and order inquiries.
You can reach us at:
info@giftquill.comPlease include your order number if your inquiry relates to an existing purchase.
We will review your inquiry and respond as soon as possible.
Business Information
Store Name:
Giftquill
Operating Company:
Provexia Lab Limited
Business Address:
Flat/Rm A, 12/F, ZJ 300,
300 Lockhart Road,
Wan Chai, Hong Kong
Customer Support Email:
info@giftquill.com
Related Store Policies
For additional information about shopping with Giftquill, please review our store policies.