Available shipping destinations are determined during checkout. Enter your delivery address to see whether shipping is available to your location.

For additional information, please review our Shipping Policy .

Delivery times depend on your destination, the selected shipping service, and carrier conditions.

Please refer to the delivery information displayed at checkout and any shipping updates sent after your order has been processed.

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

Costs may vary depending on the destination, shipping method, and order details.

International orders may be subject to customs duties, import taxes, or handling fees depending on the destination country.

Any applicable charges and their collection depend on the shipping arrangement and local customs regulations.

Please review our Shipping Policy and any information provided at checkout.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

If you don't see it, please check your spam or junk folder. You can also contact us for assistance.

When tracking information is available, it will generally be included in your shipping confirmation email.

You can use the tracking link provided to check the latest available carrier updates.

If you need to change or cancel an order, please contact us as soon as possible.

Include your order number and the requested change. We'll review whether the order can still be modified.

Changes or cancellations cannot be guaranteed once processing or fulfillment has begun.

Tracking updates may occasionally be delayed while a package is moving between carrier facilities or countries.

If you're concerned about your shipment, please contact us with your order number and tracking details.

Please check around your delivery location and with anyone who may have accepted the package.

You may also contact the delivery carrier for additional information.

If you still need help, email our support team with your order number and tracking information.

Return eligibility, conditions, and deadlines are explained in our Refund Policy .

If you would like to request a return, please contact us before sending any items back.

We're sorry if your ornament arrives in less than perfect condition.

Please email info@giftquill.com with your order number, a description of the issue, and clear photographs of the affected item.

If the packaging was also damaged, please include photographs of it. Our team will review the situation and advise on the next steps.

Please contact our support team with your order number and a photograph of the item received.

We'll review your order details and help resolve the issue according to our store policies.

Approved refunds are generally issued through the original payment method when supported.

The time it takes for funds to appear in your account may depend on your bank or payment provider.

Please do not send returns without contacting us first.

If your return is authorized, our team will provide the applicable return instructions and address.

The company business address listed on our website should not be assumed to be the return location.

Giftquill offers a playful collection of decorative ornaments and charming gift ideas.

Our selection includes whimsical animal ornaments, garden-inspired decorations, festive holiday pieces, and miniature food and fruit-themed designs.

Please check the product description for available measurements and dimensions.

Since our ornaments come in different shapes and styles, sizes may vary between products.

You can also visit our Size & Care Guide .

Materials vary depending on the ornament and its design.

Please refer to the individual product description for available material details.

If you need clarification about a specific product, feel free to contact us.

We aim to display our products as accurately as possible.

However, slight differences in appearance may occur due to lighting, screen settings, and product materials.

Not all garden-inspired ornaments are designed for outdoor conditions.

Unless the product description specifically confirms outdoor suitability, we recommend displaying the ornament indoors in a dry, sheltered location.

Unless specifically identified as toys, our ornaments are intended for decorative use.

Some items may contain small or delicate components and should be kept away from young children and pets.

For general cleaning, gently remove dust with a soft, dry cloth or brush.

Avoid harsh chemicals, abrasive cleaners, and excessive moisture.

Always follow any material-specific care instructions provided with the product.

We do not recommend soaking decorative ornaments in water unless the product instructions specifically permit it.

Water may affect certain finishes, paints, adhesives, or decorative details.

Before storing, make sure ornaments are clean and dry.

Wrap delicate pieces individually and place them in protective packaging or a sturdy box.

Store them in a cool, dry place away from excessive heat, sunlight, and humidity.

Handle ornaments gently and avoid applying pressure to small details.

Display them on stable surfaces or secure hanging supports, away from locations where they may be knocked over.

Available payment methods are displayed during checkout.

Options may vary depending on your location, device, and the payment services currently enabled for the store.

Giftquill uses Shopify's checkout platform and connected payment providers to process payments.

Shopify supports encrypted connections and payment security standards designed to help protect customer information.

Learn more on our Payment & Security page.

A payment may be declined for several reasons, including incorrect card details, insufficient funds, or bank security checks.

Please verify your payment details or contact your bank or payment provider for assistance.

We use customer information to support order processing, delivery, communication, and customer service.

For more information about data collection, use, and sharing, please review our Privacy Policy .