Contact
Contact Us
We're here to help make every little gift feel special. Have a question about your order, our ornaments, or anything else? We'd love to hear from you.
We'd Love to Hear From You
At Giftquill, we believe that the smallest details can bring the biggest smiles. Whether you're shopping for a thoughtful gift, a festive ornament, or a charming addition to your home, our customer support team is happy to assist you.
For all customer service inquiries, please email us at:
info@giftquill.comPlease include your order number when contacting us about an existing order. Our team will respond as soon as possible.
How Can We Help?
01. Order Inquiries
Need an update on your order or have a question about your purchase? Please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.
02. Damaged or Incorrect Items
If your ornament arrives damaged or you receive an incorrect item, please contact us with your order number and clear photographs of the product.
If the packaging is damaged, photographs of the packaging would also be helpful. Our team will review the issue and guide you through the next steps.
03. Product Questions
Curious about the size, material, appearance, or details of one of our ornaments?
Whether it's a gardening gnome, a festive animal ornament, or a sweet miniature decoration, feel free to send us the product name or link. We'll be happy to help you find the right piece.
04. Returns & Refunds
If you would like to request a return or refund, please email us with your order number and the item you would like to return.
Please contact our support team before sending any items back. We will provide instructions and the appropriate return address when applicable.
For more information, please review our Refund Policy .
05. Shipping & Delivery
Have questions about shipping, tracking information, or delivery? Please send us your order number and a brief description of your concern.
You can also read our Shipping Policy for additional information.
A Little About Giftquill
Giftquill is a gift and ornament shop inspired by the joy of thoughtful little surprises.
From whimsical animal ornaments and playful garden-inspired pieces to festive decorations and charming everyday collectibles, our collection celebrates creativity, warmth, and the pleasure of giving.
We hope every Giftquill piece adds a little happiness to your home or becomes a meaningful gift for someone special.
Business Information
Store Name:
Giftquill
Operating Company:
Provexia Lab Limited
Business Address:
Flat/Rm A, 12/F, ZJ 300,
300 Lockhart Road,
Wan Chai, Hong Kong
Customer Support Email:
info@giftquill.com
Please contact our customer support team before arranging any returns or sending packages to our business address. Return instructions and the applicable return address will be provided when appropriate.
Store Policies
For more information about shopping with Giftquill, please review our store policies below.